Our refund policy is as follows:
- Eligibility for Refund: Refund requests will only be considered if the service was not delivered as promised or if there was an error on our part in executing the service. If the service was delivered but you are dissatisfied with the result, refunds will not be issued.
- Request for Refund: Refund requests must be submitted within 7 days from the date of purchase. Requests submitted after this period will not be considered for refund.
- Refund Process: To request a refund, please contact our customer service team at [email protected]. Please include your order details, such as the service purchased and the reason for the refund request.
- Refund Method: If your refund request is approved, we will process the refund to your original payment method within 7-10 business days.
Cancellation Policy
If you wish to cancel a service before it is initiated, you can do so by contacting our support team. Please review our cancellation terms below:
- Eligibility for Cancellation: You may cancel your order within 24 hours of placing the order, as long as the service has not already been initiated. Orders that have already been processed or completed cannot be canceled.
- Request for Cancellation: To request a cancellation, please reach out to our support team via email at [email protected] within 24 hours of placing the order.
- Refund After Cancellation: If your cancellation request is accepted and the service was not started, you will be entitled to a full refund. If the service has been initiated, no refunds will be issued.
Non-Refundable Services
There are certain situations in which refunds are not applicable:
- Refund requests for services that have been delivered and are consistent with the service description.
- Services related to digital content, once delivered, are not refundable due to their nature.
- If you provide inaccurate information that affects the service outcome.
Refund/Cancellation Dispute
In case of any dispute regarding a refund or cancellation request, the decision of SMM India will be final. We reserve the right to deny any refund or cancellation if we find that the terms and conditions outlined in this policy have been violated.
Changes to Refund and Cancellation Policy
SMM India reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use our services after any changes, you agree to be bound by the updated Refund and Cancellation Policy.
Contact Us
If you have any questions or concerns about this Refund and Cancellation policy or our practices, please contact us at: